3 most effective ways to coach employees

first_imgRecently, I was sitting at the bar at an Applebee’s in Flowood, Mississippi – having dinner by myself (as I often do while traveling for business.)   It wasn’t very busy at the restaurant – it was me and another business traveler at the bar and there were a few people dining at tables and booths. The restaurant phone started to ring. And it continued to ring. And ring. And ring. I was getting annoyed – one of my biggest pet peeves is an unanswered phone at a place of business. Finally, the caller either hung up or someone answered – I couldn’t tell. As I sat there digging into my Thai Shrimp Salad (fabulous, by the way,) a gentleman who I assumed to be the Manager began to speak softly to the young lady who was tending bar. Since it was so quiet in the place, I heard the entire conversation. It went something like this:Manager: “Is there any reason that you didn’t answer the phone just now?”Bartender: “My job is to tend bar. Not to answer the phone.”Manager: “Actually, we’re a team here and your job is to do whatever is necessary. Plus there are people sitting here at the bar, customers who most likely noticed that the phone was ringing while you were watching the TV. Don’t you think that sends a bad signal?”Bartender: “I have no idea. I’ll answer it next time.”Manager: “OK. Remember – teamwork. And you’re not the only one to whom I’ll be speaking about this.” continue reading » 17SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

COVID-19 patients become victims of Indonesia’s lack of privacy protection

first_imgPresident Joko “Jokowi” Widodo announced that a 31-year-old woman (Case 1) and her 64-year-old mother (Case 2), both residents of Depok, West Java, had tested positive for COVID-19 after coming into contact with a Japanese woman who later tested positive in Malaysia.The President’s announcement came as a surprise to the patients themselves. “We had not been [officially told that we had tested positive],” Case 2 said to kompas.com on Tuesday.Ever since the announcement, reporters have swarmed the patients’ house. In social media, photographs of the patients also spread like wildfire. Some internet users questioned the younger patient’s profession, correlating it with how she might have contracted the virus.Health Minister Terawan Agus Putranto said on Monday that Case 1 was a dance teacher and had danced with the Japanese citizen, whom he described as a close friend of the woman, in a club in Kemang, South Jakarta. Indonesia’s first two confirmed COVID-19 patients claim that media coverage and discussion on social media have taken a greater toll on them than the disease itself, saying that numerous breaches of privacy and the resulting stigma have left them “mentally drained”.Some people went so far as to directly attack one of the patients, known as Case 1, through social media. A message saying “You have been warned by the government to be vigilant of foreigners but you were stubborn” was sent to her over Instagram, a screenshot of which was shown to The Jakarta Post on Wednesday.Earlier, personal details of the two patients comprising their initials, ages and home address popped up on WhatsApp groups and other social media from an unclear source not long after the news about the confirmed cases broke on Monday. In a statement made on Wednesday, Case 1 shared how she might have contracted the virus and what she did afterward — which differed from the account released by the authorities.Case 1 said she had started coughing and having a fever on Feb. 16 and decided to visit a private hospital along with her mother last Thursday. There, she was diagnosed with bronchopneumonia and her mother with typhus. The following day, a friend in Malaysia called to let her know a Japanese woman who had tested positive for COVID-19 on Feb. 26 had visited the restaurant in Jakarta where she had been hosting on Feb. 15.”For the sake of national security and health, I informed the doctor that I needed to be tested and that’s why I’ve been isolated since Sunday. I don’t even know nor am I acquainted with the Japanese citizen,” she said. She further emphasized the Japanese citizen was a woman, not a man who “rented” her like the gossip said. “I was just in a room with the Japanese woman without knowing who she was.” “Please respect me and my family’s privacy, stop spreading our photos and fake news about us,” she said in a statement.The breach of the patients’ personal data also affected their neighbors. Anis Hidayah of Migrant Care, one of the neighbors, said media coverage had disrupted their activities: some were not allowed by their employers to work and app-based motorcycle taxi drivers were adamant about not accepting orders from the housing complex.“What I regret the most is it has framed people I know personally in unfavorable ways,” Anis said.Institute for Policy Research and Advocacy researcher Wahyudi Djafar said the recent case of privacy breach was due to the absence of legislation on personal data protection and the lack of respect for privacy in society.Unlike Singapore with its 2012 Data Protection Act, Indonesia has no specific law stipulating what makes data private, the rights of data owners, the duties of the data processors, or the mechanisms for processing such data.“Even if some laws regulate about privacy, the material is limited and often contradictory because they don’t follow the same principle of personal data protection,” he said.He urged that a data protection bill be discussed, although he warned the public to keep an eye on the deliberations as there was potential for abuse of power in the current draft. The draft only imposes administrative sanctions on the government for possible wrongdoing.Jokowi requested people respect the COVID-19 patients’ privacy following his announcement. He also asked that his ministers and the hospitals involved in treating the patients avoid disclosing the patients’ private information.In a statement issued on Monday, the Alliance of Independent Journalists called on members of the press to be more considerate in their reporting by speaking to the most credible sources on the issue, as opposed to publishing “sensationalized” pieces on the patients and their families.Lawmaker Charles Honoris has urged the government to ensure the privacy of its citizens in relation to the spread of the coronavirus. “Mass disclosure of COVID-19 patients’ private information should be taken seriously as a violation of citizens’ privacy,” he said.He said the government must learn from Singapore and Japan in this regard, specifically about how the two countries had implemented a zero-tolerance privacy policy to protect the personal lives of its confirmed COVID-19 patients. (aly)Topics :last_img read more

#GUSA2020: Grace Obour smashes 400m record

first_imgGhanaian sprinter, Grace Obour, has set a new 400 metres record in the ongoing Ghana Universities Sports Association (GUSA) Games.Photo Credit: Osei Bernard EsarThe African Games bronze medalist beat her fiercest rival, Rafiatu Nuhu, to topple her record which stood at 54.79 seconds in 2019.She made a new time of 53.076 seconds to edge past University of Development Studies (UDS) pair of Rafiatu Nuhu of the and Aduntira Grace.The 18-year-old has a personal best time of 51.86 seconds, feet she reached in Rabat, Morocco in the African Games to win the bronze medal for Ghana.BackgroundGrace Obour is an 18-year-old level 100 student of the University of Ghana and she was a one-time participant of GNPC’s programme to support athletics in the country, Ghana’s Fastest Human.last_img read more