Service never goes out of style

first_img 35SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Charlie Amato Charlie Amato is the Chairman and Co-founder of SWBC. With 40 years of experience in all aspects of insurance operations, underwriting, and product development, Charlie is known in the business … Web: www.swbc.com Details When you’ve been in business for over 40 years, you learn a number of things about change. Business, society, technology, and people evolve. Forty years ago we didn’t have cell phones, the Walkman was barely making its debut on the music scene, and business was largely done with a handshake. And, while we can’t deny the tremendous ways our culture and businesses have benefited from the evolution of technology, when it comes to the way we manage our employee and customer relationships at SWBC, we hold true to the belief that service never goes out of style. In fact, if anything, advances in technology actually allow us to better serve our customers because we give them multiple channels to engage with us. From social media, to email, to chat bots, over the years we’ve intentionally leveraged technological advances to give our clients a better service experience to serve them where and when they prefer. But, at the end of the day, no matter how much we invest in technology, the foundation of our success is service—people serving people.  A Solid FoundationOver the years, I’ve had the privilege of watching some of my fellow business colleagues and leaders build strong, successful organizations. Unfortunately, I’ve also seen businesses fail. One of the elements that successful businesses and organizations have in common is a solid foundation built on core values. It’s important that organizations stay true to their core values and build their company culture around those values. Every aspect of their operations—recruiting, hiring, investing, marketing, charitable contributions, etc.—should be a manifestation of those values. The way that Gary Dudley, President and Co-founder, and I have ensured that service never goes out of style at SWBC is by creating a service-oriented culture. It didn’t happen overnight and it wasn’t without its own set of challenges, but we have always strived to maintain our values in all critical business decisions: integrity, service, trust, commitment, accountability, excellence, and teamwork.  Every organization is different, with a different set of goals and values, but these are the “rinse and repeat” steps that we have taken over the years to build and maintain a service-oriented culture:Lead by exampleCompany culture is built from the top down. Gary and I make it a point to be fully ingrained in the day-to-day operations of our company. Whether it’s traveling to meet with clients or prospects, speaking at our employee of the quarter events, or attending charity events on behalf of our company, we encourage our leadership teams to manage with the same mindset.  Be true to your valuesYou can’t fake culture. We are not Apple, Amazon, or Google, and we don’t pretend to be. We’re proud of the culture that we’ve built over the last several decades, and while we’ll continue to evolve to meet the needs of the marketplace, at the core, we will remain true to who we are.  Hire like-minded peopleYour culture is only as strong as the people you hire. While strong resumes full of accolades, degrees, and experience are important, hiring leaders and staff that embody your company values is just as essential. Communicate By nature, Gary and I are communicators. We know that our employees are humans; humans that make mistakes, need encouragement and support, and need to know what our expectations are. In every aspect of your organization, over-communicate your member-service expectations from the top down.  It’s been an absolute privilege to serve the credit union industry over the last 40 years. While our business has evolved over the years, entering into new territories, product lines, and target markets, our organization has remained rooted in making a positive impact on the lives and businesses of our clients. last_img read more

Owners pick up investor slack

first_imgABS analysis shows owner occupiers are picking up investor slack when it comes to finance. Photo: Glenn Hunt/Getty ImagesHomeowner finance is on the rise according to the latest release from the Australian Bureau of Statistics (ABS).According to ABS Lending Finance analysis for July 2017, the total value of owner occupied housing commitments excluding alterations and additions rose 0.7 per cent in trend terms and 0.9 per cent seasonally adjusted.More from newsMould, age, not enough to stop 17 bidders fighting for this homeless than 1 hour agoBuyers ‘crazy’ not to take govt freebies, says 28-yr-old investorless than 1 hour agoIn comparison, investors saw a one per cent drop in their trend number, and a 3.9 per cent fall on the seasonally adjusted result.In trend terms, the number of commitments for the construction of dwellings rose two per cent — the same results as for the number of commitments for the purchase of new dwellings.The number of commitments for the purchase of established dwellings rose just 0.3 per cent in trend term, but remained dominant at type, comprising 83 per cent of total commitments.CommSec chief economist, Craig James, said the ABS results show construction still has a way to run.“Budding owners of new homes remain active – loans to buy blocks of land hit $7.6 billion over the year to July, up 21 per cent on a year ago.“The home building boom has legs,” he said.last_img read more

Commonwealth TT:  Indian Women Reach Semis, Men Follow

first_imgCuttack: Indian men and women were the first to book their semifinal slots after winning their Super Eights group matches in the 21st Commonwealth Table Tennis Championships at the Jawaharlal Nehru Indoor Stadium here on Thursday.Though the Indian men have a formality to complete — they play their last match against Wales in group F — the women finished their engagements in group F with emphatic triumphs over Wales (3-0), Malaysia (3-0) and Nigeria (3-0).Earlier, the men’s team defeated Sri Lanka and Malaysia with an identical 3-0 margin to seal their berth in the semifinal.Anthony Amalraj, who got to play his matches on Thursday, had it rather easy against Sri Lankan Krishan Wickramaratha, cleaning him up with a 3-0 verdict in the opener though he was found to be struggling a bit against Malaysian Feng Chee Leong. But the Indian overcame the initial hiccups to beat him 3-1.As for the rest of the matches, they were as simple as they can get as G. Sathiyan and Manav Thakkar formed part of the squad against Sri Lanka while Sharath Kamal and Harmeet Desai were pitted against Malaysia.Coaches Australian Brett Clarke and Soumyadeep Roy gave ample opportunities to all the players before the knockouts on Friday.Archana Kamath was the common factor in all the three women’s matches while the two coaches rotated the other players, including Manika Batra, Madhurika Patkar, Sutirtha Mukherjee and Ayhika Mukherjee. All the players came out with flying colours against their respective opponents.Besides India, England men and women too made the semifinal grade after notching up two wins each. Their men beat Singapore 3-2 while they claimed a 3-1 victory over Australia. Their women, on the other hand, beat Australia 3-1 and then trounced Sri Lanka 3-0.With two semifinal slots left in each of the two sections, the teams that look to book their berths are Singapore and Nigeria, barring a problem or two in the last match.In individual events, only one of the two Indians, G. Sathiyan and Manav Thakkar, would progress to the medal round as they were drawn in the same quarter while the other three Indians were lucky to find themselves evenly distributed into the other quarterfinals. IANSAlso Read: India Start on Grand Note in Commonwealth Table Tennislast_img read more