Previous Article Next Article Researchshowing employers are out of touch with their employees couldn’t have come at aworse time – slap bang in the middle of Investors in People Week. This was atime designed to draw attention to the contribution of staff to anyorganisation, and of the need for employee training, development andconsultation. InvestorsIn People UK is the workforce development organisation that has designedstandards now adopted by more than 35,000 organisations, employing more than 27per cent of the country’s workforce. Yet its own research shows UK employersand staff at loggerheads, with staff feeling disenfranchised.Itrevealed that bosses and staff have widely differing views about the level ofinvolvement of those lower down the organisation and the effectiveness ofinternal communications.Butthe real sting in the tail lies in the finding that a third of employers andemployees actually agree on – that people are not the key to making businessprofitable.Itis extraordinary that in an era where the mantra ‘people are our greatestasset’ seems commonplace, that such findings should come to light. Ifemployers are not getting their messages across about things like businessgoals, and staff feel under-valued, then there is much work aroundcommunications to be done. Technologyshould ease the path, although e-mail and intranets have contributed to lesspersonal interaction in the workplace. Certainly technology is to be embraced,but what has happened to the good old-fashioned management/HR walkabout tobolster communication and put names to faces? Thenthere is the management jargon used so liberally in staff communications, butmisunderstood (at best) or appearing meaningless (at worst) to those furtherdown the chain. Asthe former mayor of New York says, a phrase that typifies a failingorganisation is ‘we don’t know what’s expected of us (see right). Communicationis a two-way stream. The leading organisations – many of which will feature inthe Personnel Today Awards to be held in London later this month – recognisethey have to create mechanisms to tease the best out of their staff, andgenerate meaningful feedback. HRmust be in the forefront of facilitating communication between management andstaff. And if these survey results are to be taken seriously, HR clearly hasits work cut out. ByPenny Wilson, deputy editor HR must bring together bosses and employeesOn 11 Nov 2003 in Personnel Today Related posts:No related photos. Comments are closed.